Frequently Asked Questions

Products

The SoulMitts exfoliating gloves are authentically unique! They are 100% natural and do not contain chemicals or dye. They are woven from high-quality pure silk originating from Turkey using a traditional weaving method. This ancient weaving technique results in more effective deep and gentle exfoliation than other gloves in the market that can be harsh on your skin.

Our deep exfoliating silk glove should be used once a week. This allows enough time between exfoliation for dead skin to build up. Also, this will protect you from stripping the natural oils from your skin.

All skin is different and so this will depend on your skin type. You will notice dead skin peeling during the first few uses, and your skin will start to feel smooth and healthy.

Our silk gloves are very soft during the first use and become much more effective after a couple of uses. You will see a noticeable difference in the appearance and texture of the silk glove after your first use.

Skin peeling depends on skin types, but you should see dead skin peeling off from the second or third use of our silk gloves.

Don’t worry if you don’t see any visible skin peeling, the glove is still working its magic to deeply exfoliate your skin and remove dead skin cells.

We recommend replacing your face glove every 4-5 months and body glove every 6-7 months to ensure cleanliness and effectiveness.

We are all SoulMitts here! Our silk gloves are suitable for all skin types (sensitive, normal, oily and dry).

No. You should not use any soap, oils or any other products on your skin prior to the exfoliation. Our silk gloves activate with hot/warm water. We advise that your body is warm/sweaty and not cold when exfoliating your skin using the gloves.   

No, we don’t advise using the Body Exfoliating Gloves on your face as they are designed to remove the dead skin and dirt from the body which should not reach the face. We advise using our Facial Silk Exfoliating Gloves on the face.

After using your gloves, gently rinse it with warm water and natural soaps (if you have any). Do not wash it with any shower gels or soaps with unnatural ingredients.

Shipping

We ship worldwide from the United Kingdom.

Please note - due to COVID-19, there may be delays in shipping times.

UK

We offer FREE UK delivery on all orders over £50.00!

UK delivery can take between 3-5 days.

All UK orders will be sent via Royal Mail 1st class signed for service, once they have been fulfilled by our team (fulfilment can take 2-3 days from purchase)

REST OF THE WORLD

For any orders outside of the UK, it can take approximately 10 to 20 days.

Yes. Please email us at hello@soulmitts.co.uk within 2 hours of placing your order. Please put in the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.

Please note, if your order has been already shipped it will not be possible to change your address. Please make sure your address and all other details are correct when placing your order.

Please click here to see our returns & refunds policy.